What if you could tell health plans how they are really doing so they can improve their performance?

That’s the intent of a new survey provided by the Cooperative Exchange, a nationally recognized resource and representative of the clearinghouse industry. This confidential online survey provides a means for healthcare electronic data interchange (EDI) parties (users) to evaluate and monitor healthcare payers’ capabilities. Equally important, payers will be able to use the survey results for benchmarking and quality improvement. 

The survey can be completed by providers, clearinghouses, billing companies, direct submitters of claims, practice management organizations, EHR vendors, employers, and consumers. Survey areas covered include sales and contracting, customer service, EDI capabilities, and general performance. To ensure integrity, Cooperative Exchange verifies each respondent. A minimum number of users must respond regarding each healthcare payer for maximum analysis.

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