Dictionary.com defines resiliency as “the power or ability to return to the original form, position, etc., after being bent, compressed, or stretched; elasticity.”
Many of us surely have seen the movie “Apollo 13.” The movie is about the seventh manned mission to the moon. The mission was aborted after an oxygen tank exploded – and working in uncharted territory, the mission managers’ resources and energy back home in Houston were stretched. They were able to develop an alternate mission (based on the circumstances), and failure was not an option. Ultimately, they were able to bring the crew safely back to earth.
How does this translate to ICD-10, with less than six months to go before the compliance date? The entire ICD-10 project team has job descriptions (clinical documentation improvement, assessment, financial review, etc.), but the project manager has a job description that includes a specific set of important tasks (scope, schedule, costs, etc.).) Sufficed to say, he or she will be compressed (satisfying the medical staff, IT staff, and vendors) and stretched (working 70-plus hours per week) – and this is the uncharted territory no one has yet been through, at least in the U.S. Here’s a few questions to consider: