In February, the Healthcare Billing and Management Association (HBMA) surveyed its members seeking information on current claims statuses as well as their experiences with ICD-10 implementation. Many responses were as predicted, some were consistent with other industry reporting, some confirmed what we already knew, and there were some surprises. This was not a statistically valid survey. However, we believe the survey is a valid snapshot of the revenue cycle industry. Thirty-eight billing companies responded; on average, that represents 13 to more than 15 million claims per year. Consistent with past discussions with key industry stakeholders, not all companies were able to answer all questions at the time of the survey. Regarding coding questions in particular, not all revenue cycle companies provide coding services.

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